To access some files on our site you may need to install free plug-ins and viewers. Icons shown below are used throughout the site to indicate the file format.

Adobe PDF

Adobe PDF is a universal file format that retains all the elements of a printed document as an electronic image that can be viewed, navigated, forwarded to others, or printed exactly as it appears on screen, using the free Adobe Reader software.

Download Adobe Acrobat Reader

Microsoft Word

Links indicated by the Word icon will open the document using the word processing package you have on your computer. If you do not have Word you can open and view Word documents in your browser using the free Microsoft Word Viewer 97/2000.

Download Microsoft Word Viewer

Download tips

If you are experiencing problems opening a download file such as a PDF or Word file, try saving it to your computer before opening:

1. Right-click on the link to display the shortcut menu (or control + click on a Mac)

2. Select ‘Save target as' from menu (or ‘Download link to disk' on a Mac)

3. Browse to find the directory where you want to save the file

4. Select ‘Save'

Navigate to where you have saved the file and double-click to open.